Refund policy

Refund Policy

We want you to be delighted with your purchase. If you're not completely happy, we're here to help.

Returning an Item

If you've changed your mind, you can return your item within 14 days of receiving your order. Please ensure you

To be eligible for a return, your item must be:

• Unused and in its original condition.

When returning your parcel, please include your name and order number inside the package. This helps us identify your return and process your refund as quickly as possible.

Faulty or Incorrect Items

If your item arrives damaged, faulty, or we've sent the wrong item, please get in touch within 48 hours of delivery. We'll work with you to resolve the issue as quickly as possible by offering a replacement, repair, or refund where appropriate.

Refunds

We will issue your refund immediately on receipt. The refund will be applied to your original payment method. Refunds are usually completed within 5–10 working days, depending on your payment provider.

Return Postage

If you're returning an item because you've changed your mind, you'll be responsible for the return postage costs.

Need Help?

If you have any questions about your order or a return, please get in touch. We're always happy to help.

Right of Withdrawal (EU Customers)

If you are based in the European Union, you have the right to withdraw from your order within 14 days of receiving the last item in your order, without giving any reason.

To exercise your right of withdrawal, you must start a return or cancellation request through your customer account at https://shopify.com/100073963904/account before the 14-day period expires.

Once you have submitted your withdrawal request, you must return the goods to us without undue delay and no later than 14 days after notifying us.

Refunds

We will process your refund immediately upon receipt of the goods. Refunds will be issued to your original payment method. 

Return shipping

You are responsible for the cost of returning goods to us.